Unless otherwise noted, all of the alternative energy products sold on our web site are brand new and include factory limited warranties varying from 90 days to a period of 25 years. Please ask your sales representative for the respective warranty information. Said warrantees shall not apply to any such item where defects have been caused by improper customer assembly, failure by customer to follow instructions or subjecting said type of components to improper polarity, voltage ranges beyond specification, electrostatic discharge, excess thermal stress or any such deviation beyond manufacturer specified design limitations. Said warrantees does not cover any abuse, misuse or modification of products. We reserve the right to repair or replace the defective product under warranty. We do not warrant uninterrupted or error-free operation of a Product. We do not warrant that any product that you acquire will meet your individual requirements. Solar Home Inc. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Money Back Guarantee
You may return an item that was purchased from us and obtain a credit or refund minus shipping and handling charges and any restocking-fees as appropriate as long as the item or items are returned to us in new, unopened and unused condition. To qualify, you must return the product in its original retail box and original outer shipping box with any accompanying reference manual, media or other associated documentation so that it arrives to Solar Home Inc. in original condition within a period of 30 calendar days from original shipment. a 15% restocking fee may apply on all returns. BATTERY PURCHASES AND SPECIAL ORDER ITEMS SUCH AS MOUNTING RACK COMPONENTS, INVERTERS FOR OVERSEAS USE, BATTERY BASED GRID INTERTIE SYSTEMS AND BATTERY CHARGERS ARE NON REFUNDABLE. SHIPPING CHARGES ARE ALSO NON-REFUNDABLE.
Any defective product may be returned for repair or replacement within 30 days of purchase, please contact customer service for assistance. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by contacting Solar Home Technologies Inc. RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. Returned goods must be shipped freight prepaid in their original boxes and packing material. SHIPPING CHARGES are NON-REFUNDABLE. A copy of your packing list/invoice must accompany all returned products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid via UPS Ground or other carrier at our discretion. Solar Home Inc. reserves the right to charge for shipping, handling and labor if the Product received for repair is non-defective.
We will beat any nationally advertised price offered by a competing dealer under the following conditions:
1. If you find a lower price, it must be
verifiable by one of our staff, so we request that you provide us
with the dealers contact information.
2. Due to fluctuations in the cost and availability
of various products, our price guaranty may only be honored at the
time of sale and not afterward.
3. Our price guaranty only applies to prices which
are nationally advertised via the Internet, Radio, Newspaper,
Television, Mailer etc. and must be posted by an actual dealer of
alternative energy products. The product must be able to be purchased
by the general public (companies that require you to purchase a
membership, do not qualify).
4. Our price guaranty applies only to like products
and not equivalents, in other words " apples for apples " i.e. same
manufacturer, same model, same warranty, same shipping cost, new in
the box. Not refurbished or a customer returned item.
5. The nationally advertised price must be offered
by a legitimate full service business which offers live pre and post
sales support for the products that they sell. Businesses that only
offer a shopping cart for placing an order do not qualify for this
offer. The business must operate from a physical address.
Individuals operating from their home, automobile or a PO box do not
meet the requirements of this offer.
6. Our price guaranty applies only to items that are new, in stock and ready for shipment from the dealers place of business.
7. Due to the extreme volatility of the current solar panel market. Until further notice our price guaranty does not apply to solar panels.
8. We do not perform installations so if the quote
that you have obtained from a competing dealer is not itemized and
includes installation, we will need to see a breakdown of the cost for
materials in order to beat the price that was offered to you for
Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest.
Limitation of Liability
Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Payment for the products listed on the enclosed packing list/invoice is due upon shipment. You agree to pay as we specify on the invoice.
For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Solar Home Inc. is not responsible for manufacturer price changes, which may occur at any time without notice.
All shipping methods are described as follows:
(The shipping method may be changed at our discretion. As long as delivery is guaranteed within 2 days from date of shipment. All charges are for 2 day service, not necessarily 2 day air freight.)
If there is a problem with a product that you purchased from Solar Home Inc., you should refer to the user's reference manual for assistance. Except as is otherwise stated herein, if you are unable to resolve a problem with a product, you may contact us, at no additional charge, at 1-760-955-3466 for telephone assistance between the hours of 8:30 AM to 5:30 PM PST, Monday through Friday.
All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of California shall govern this Agreement. All persons and companies listed in any examples on the Solar Home Technologies Inc. Web Site are intended to be purely fictitious and any resemblance to existing persons and companies is purely coincidental and non-intentional.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.